After a big weekend of moving in, we can finally sit down and write an email detailing our experience with Premier Traditional Homes.
Before the build even begun we were so over the building progress, not through any fault of Premier Traditional Homes, but through fault of the Council and Service Providers. But once contracts were signed, we then dealt with Rachel, who made our dealings with Council and Services much easier by detailing exactly what was needed. Communicating with Rachel was made easy as she always got back to us when we had a concern or change to the build, she was always in contact with us within a very short time. We were never left waiting.
Then came the build!!. We had heard horror stories about having to deal with supervisors on site and how they were not easy to deal with. Well we had the total opposite. Spencer Jones could not have been more willing to assist us along the way. We were never left to wait and speak to him, if he couldn’t answer the phone straight away he always rang back within 5 minutes and if he was busy with other clients he would text to say he will call when he was finished, which he always did. His attention to detail was excellent and he picked up things we didn’t even see. Nothing was an issue for Spencer, no matter whether it was a large or small changes or queries, Spencer always dealt with it with a smile. Never did we feel that he did not listen or that we were a nuisance to him. We can honestly say, he made the building journey an easy process. He certainly is an asset to your company.
We also could not fault the trades that you had working on the build, they were not only proficient at their job, but their friendliness when we visited the build was fantastic. Nick the carpenter could not have been more friendly or helpful, always there with a smile and happy to give advice when asked.
All in all we were very happy with the whole process. We could not be happier with our home and we are so proud of the quality of the build. We would definitely recommend Premier Traditional Homes.
Keep up the great work.
Ian and Leanne Robb